Shipping & Returns

DELIVERY

Standard Shipping: Shipping within the UK has a flat rate as detailed below. All orders are sent via Royal Mail or other similar courier services to ensure fast and reliable delivery.

Our shipping team operates between 9:00 am and 6:00 pm, Monday through Friday (excluding public holidays).

We usually offer same-day shipping, depending on order volume and staff availability.

Order cut off for same day dispatch is 2:00PM Monday-Friday (excluding public holidays)

Orders placed after 2:00PM week days, at the weekend or on public holidays will be shipped the next available working day, (Monday-Friday, excluding public holidays)

The Royal Mail 48 service is not a tracked service.

UK SHIPPING COSTS

Up To 1KG (8 Blends)       £5

Up To 2KG (16 Blends)     £10

Up To 3KG (24 Blends)    £15

24 Blends +                     POA

INTERNATIONAL SHIPPING

We currently do not ship internationally.

RETURNS

At Denise Kelly Wellness we have tried to keep returns simple. You may return any unwanted goods up to a maximum period of 14 days after the date of your order.

Please note that certain items cannot be returned, which include opened Superfood Blends. Please make sure you are certain of your selection before making your purchase.

We are unable to accept returns on items that have been opened or used.

We will offer a refund, exchange or credit note as long as the goods are in re-saleable condition i.e. the goods are unused, unopened (sealed packaging with safety seals in place where appropriate) and in the original packaging. When returning goods please ensure they are well packaged. Goods received back damaged will not be refunded.

Refunds issued are for the return of the goods only and any postage fees paid as part of the order are not included in the refunds policy.

If you wish to return your goods you must inform us via letter or email, the address details for this can be found on our contact page. We are unable to accept cancellations by phone.

If you cancel your order after it has been dispatched, you are responsible for returning the goods at your own expense. You must make sure the goods are suitably packaged and we receive the goods in a saleable condition.

Refunds will be processed within 7 working days of us receiving the goods back.

We will always do our best to make sure orders arrive undamaged, but sometimes accidents can happen in transit. If you receive any damaged goods, please let us know immediately via any of the contact methods on our contact page and we will resolve the issue quickly.

ADDITIONAL INFORMATION

While we strive to ship your order as quickly as possible, please note that during peak periods, there may be slight delays. We appreciate your patience and understanding.

For any questions or special arrangements, please contact us via the contact us page.